FAQ
Welcome to our FAQ page! Here, you'll find answers to the most common questions about our products, shipping, returns, and more.
Shipping & Delivery
How long does shipping take?
Shipping typically takes 5-7 business days for domestic orders. International delivery times may vary based on location.
Do you ship internationally?
Yes, we ship to select countries. Additional customs fees or duties may apply depending on your location.
How can I track my order?
Once your order ships, we'll send you a tracking link via email to monitor its progress.
What should I do if my order arrives damaged?
Please contact our support team immediately with photos of the damage. We'll arrange a replacement or refund.
Are there any shipping fees?
Shipping fees vary by location and order size. The exact cost will be calculated at checkout.
Returns & Exchanges
What is your return policy?
You can return items in their original condition within 30 days of delivery for a refund or exchange.
How do I initiate a return or exchange?
Contact our support team with your order details, and we'll guide you through the process.
Are there any fees for returning items?
We cover return shipping for defective or damaged items. For other returns, a small fee may apply.
Can I return custom or made-to-order furniture?
Unfortunately, custom or made-to-order items are non-refundable unless they arrive damaged or defective.
How long does it take to process a refund?
Refunds are typically processed within 5-7 business days after we receive and inspect the returned item.
Orders & Payments
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options at checkout.
Can I change or cancel my order?
Orders can be changed or canceled within 24 hours of placement. Contact us immediately for assistance.
Do you offer discounts or promotions?
Yes, we occasionally run promotions. Sign up for our newsletter to stay updated on special offers.
Will I receive a receipt for my purchase?
Yes, a receipt will be emailed to you after completing your order.
How can I check the status of my order?
Log in to your account to view your order status, or contact us for updates.